IT Support Specialist

• Provide day-to-day desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests.
• Utilize the IT electronic ticketing system, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
• Configure, troubleshoot and refresh Windows 10 in a Microsoft network environment on both desktop and laptop computers, network printers and online O365 applications.
• Complete moves adds and changes, applying appropriate change management process and communication
• Co-administer cloud-based Office 365 platform, primarily OneDrive, MS Office, MS Teams, MS Intune, Outlook and Exchange.
• Apply existing and assist with development and documentation of IT policy and procedure
• Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software
• Maintain conference room audio/visual system and related equipment (Zoom Rooms)
• Coordinate work with local facilities and third-party service providers to support IT and infrastructure systems, including network/server gear, battery backup units and power/data cabling
• Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
• Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators and meet or exceed established SLA’s
• Collaborate with global IT personnel and systems as adopted by the organization
• Participate in team meetings and appropriate corporate meetings and activities
• Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in annual review process and delivery
• Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity
• Participate in PCI’s innovation efforts and in teams on innovation initiatives
• Perform other duties as assigned

• Physical Demands: Must be able to carry equipment (PCs, monitors, and other computer equipment) in the process of installation; may also experience prolonged periods of sitting at a desk and frequent use of computer keyboard and mouse.
• Audio & Visual Demands: Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.)

• 2 - 3 years of experience (preferred) in supporting Office 365 including: Teams, Outlook, OneDrive, Groups.
• Experience supporting users in hybrid on-premises and Azure Active Directory (AAD) environment.
• Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile)
• Must have experience with Microsoft Windows 10 in a corporate environment
• Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
• Excellent interpersonal, oral and written communication skills
• Ability to quickly adapt to new situations and changing priorities
• Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.

• Permanent Role
• Growth Opportunities
• Competitive Salary

Charger Logistics