Job Application - Customer Care Associate Honduras 2024

Alorica

Honduras
Permanente
Tiempo completo

Hace 1 mes

Job Description:JOB DESCRIPTION

Build and maintain strong customer rapport.
Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect.
Receive, listen to, and respond to inbound calls from customers.
Receive/resolve complaints and general calls regarding service, billing, payment, and other service-related issues.
Consult, multi-task, and problem solve with the customers which includes handling complaints.
Data entry with speed and accuracy.
Apply skills to maximize Net Promoter Score and other key customer satisfaction indicators, including quality assurance scores.

JOB REQUIREMENTSMinimum Education and Experience:

High School Diploma or GED required.
Customer service experience; upsells experience is a plus.
Phone-related customer service a major plus.
Base knowledge with Microsoft Windows,Word, Excel applications.
Base knowledge on computer skills.
Bilingual language skills (English and Spanish), English level B2.

Qualifications:QUALIFICATIONSRequired Skills and Abilities:

Proficient in multi-tasking within several computer applications and databases.
Strong customer service focus.
Ability to multi-task, and problem solve with the customers which includes handling complaints.
Strong abilities to care for each customer by using patience, attentiveness, willingness to help while being professional and showing respect.
Able to improve speed, accuracy and quality results by adhering to standards and guidelines.

About Us:At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.About the Team: At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.

Alorica

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